Help
Find quick answers about sending credit and data, or get in touch with us.
- Track an order Check the status with your order reference.
- Contact support Email us about an order or a question.
- Refunds When a top-up can be refunded or cancelled.
Frequently asked questions
Which numbers can I top up?
Afghan mobile numbers on Roshan, AWCC, Etisalat, ATOMA and Salaam. Enter the 9 digits after +93.
How do I know which operator the number uses?
We suggest one from the first digits of the number. If the person moved their number to another network, select the correct operator yourself.
What is the difference between credit and a data bundle?
Mobile credit is balance for calls, SMS and pay-as-you-go use. A data bundle is a set amount of internet that lasts for a set number of days.
When do I see the total?
In the order summary, before payment. It includes any service fee.
How do I check an order?
Open Track order and enter your order reference and the recipient's number.
I entered the wrong number. What can I do?
Contact us right away with your order reference. If the top-up has not been sent yet, we can stop it. Once credit reaches a number, it cannot be moved.
My top-up has not arrived. What should I do?
Check the status with Track order. Delivery depends on the operator. If the order shows as failed, or it is taking unusually long, contact us with your order reference.
Can I cancel an order?
You can stop at any time before paying. After payment, we can cancel only if the top-up has not been sent yet. See our refund and cancellation policy for details.
Still need help?
Email us and include your order reference and the recipient's number so we can help faster.