Recipient details
You are responsible for entering the correct mobile number and operator. We suggest an operator from the number, but if the number has moved to another network, you must choose the right one.
Credit sent to a wrong number or operator usually cannot be recovered.
Prices and payment
Prices are shown in the store currency before you pay, and the total includes any service fee. The price that applies is the one shown in your order summary when you pay.
Delivery
We send your top-up to the operator after your payment is confirmed. Delivery depends on the operator's systems, and you can follow progress with your order reference.
Failed top-ups
If a top-up cannot be delivered, contact us with your order reference. Our refund and cancellation policy explains what happens next.
Acceptable use
Do not use the service for fraud, with payment methods you are not authorised to use, or in any way that breaks the law. We may refuse or cancel orders we believe are fraudulent.
Operator services
Mobile credit and data are provided by the mobile operators under their own terms, including validity periods and how bundles can be used.
Changes to these terms
We may update these terms. The version on this page applies to orders placed after the date at the top.
Contact
Questions about these terms? Email us at support@go-recharge.com.