Delivered top-ups
Once credit or a bundle has been delivered to the number you entered, it cannot be reversed or moved to another number.
When you can get a refund
If the top-up failed and was not delivered.
If you were charged more than the total shown in your order summary.
If you were charged twice for the same order.
Cancelling an order
You can stop at any time before you pay. After payment, we can cancel only if the top-up has not been sent to the operator yet, so contact us as soon as possible.
Wrong number or operator
Please check the details before paying. If you notice a mistake, contact us right away with your order reference. If the top-up has already been delivered, we cannot recover it.
How to ask for a refund
Email support@go-recharge.com with your order reference and the recipient's number. Approved refunds are paid back to the original payment method; how long it takes to appear depends on your payment provider.