How to Top Up Roshan from Abroad: Complete Guide

Roshan is one of the best-known mobile networks in Afghanistan, and many families abroad send credit to Roshan numbers every month. If your mother, brother or friend uses Roshan, you can top up their phone from anywhere in the world, at any hour, without a bank visit or a money agent. This guide explains the whole process from start to finish, the mistakes to avoid and what to do if something looks wrong.

Before you start: what you need

Gather three things before you open the top-up form:

1. The Roshan number, written exactly. Ask your relative to read it aloud or send a screenshot of their contact card. Do not rely on an old note.
2. A way to pay: a Visa, Mastercard or American Express card, or Apple Pay or Google Pay on your phone.
3. A rough idea of the amount and whether the person needs call credit or internet data.

That is all. You do not need to know the person's address, ID or anything else about them.

Step 1: Enter the number and check the network

Open the top-up form and type the number. You can write it with or without the leading zero, and the country code +93 is already filled in. After you type the first digits, the site suggests the network and shows its logo.

Check the logo carefully. Afghan numbers can be moved from one network to another, so a number that looks like Roshan may now belong to a different network. If the logo is wrong, tap it and choose the right one. How to find an Afghan number's network explains the prefixes and why they are only a hint.

Step 2: Choose what to send

For Roshan numbers you can send mobile credit, which pays for calls and SMS. Choose the amount that suits the person's needs. If you are unsure, our guide on mobile credit or a data bundle explains what each is for. Where data bundles are available for a network, they appear on the form once you enter the number, so what you see there is what you can send.

A practical way to choose an amount: ask how long the last top-up lasted. If it lasted two weeks and you want it to last a month, double it. People who only receive calls need far less than people who call relatives abroad every day.

Step 3: Read the order summary

Before you pay, the summary shows:

• The number and the network.
• What will be sent.
• The total you will be charged, in US dollars.

This is the most important minute of the process. Read the number digit by digit against your contacts. A single wrong digit sends the credit to a stranger, and it generally cannot be taken back. See common top-up mistakes to avoid for the errors people make most.

Step 4: Pay

Choose Apple Pay, Google Pay or a card. Payment is handled by Stripe, a large payment processor, and we never see or store your full card number. If your bank blocks the first payment as unusual, approve it in your banking app and try again. Our guide to paying safely online covers what protects you at this step.

Step 5: Save the reference and tell your relative

After payment you get an order reference beginning with GR. Save it. Then send your relative a short message such as "I sent credit to your Roshan number, tell me when you see it".

You can follow the order on the Track an order page with the reference. An order is marked delivered only after the delivery provider confirms the credit was sent, so the word can be trusted. How to track your top-up order explains each status.

How long does it take?

Most top-ups arrive within minutes. Busy periods, such as the days before Eid, can be slower because many people top up at once, so send a few days early when you can. Ramadan and Eid top-up planning has a simple calendar.

Tips that make Roshan top-ups smoother

• Keep the number in your phone contacts with the network written in the name, for example "Mother (Roshan)". It saves checking each time.
• Top up before the balance reaches zero. A phone with no credit cannot call you to say that it has run out.
• Confirm by voice, not only by message. If someone writes to ask for credit from a new number, call your relative on the number you know before paying. Top-up scam red flags explains why.
• Do not pay twice in a hurry. If a page hangs, check Track an order before you try again.
• Remember the exchange rate moves. The total in dollars changes from day to day, so compare on the same day. How top-up prices are worked out explains the parts of the price.

If the credit does not arrive

1. Ask your relative to restart the phone and check the balance again after a few minutes.
2. Open Track an order and read the status.
3. Confirm the number and network in the order, and check that it was a Roshan number.
4. If the status says delivered and the credit is still missing after a while, write to support@go-recharge.com with the order reference and the number. The Help page lists what to include.

Do not send a second payment while the first is unresolved. If the first order is unclear, it is held for checking rather than sent again, so you will not end up with two top-ups by accident. Top-up not received: 9 reasons and fixes goes through the causes in detail.

Frequently asked questions

The short version

To top up Roshan from abroad, enter the number, check the network logo, choose what to send, read the total, pay by card or wallet and save the order reference. Then confirm with your relative and use Track an order if anything is unclear. When you are ready, start a top-up on GO-RECHARGE.